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Contact Us

We're here to help! Call us if you’d like to find out more about Disney Vacation Club Membership. Or if you're already a Member, contact us at the specific office you need. Please note: You must be 18 years of age or older to call.

Find Answers for the Most Common Questions Around Upcoming Travel

  • Our sales center is currently available with limited hours of operation.

    Hours of Operation

    Monday to Sunday
    9:00 AM to 5:30 PM Eastern Time

  • Learn how you can take a Disney Vacation Club virtual tour from the comfort of your home. Or, if you’re planning a trip to Walt Disney World Resort in Florida or Aulani, Disney Vacation Club Villas in Hawai‘i, consider visiting an Open House to tour a Villa and learn more about the magic of Membership.

    • Walt Disney World Resort

      Lake Buena Vista, Florida

      Tour Contact Number:

      (800) 500-3990†

    • Aulani, Disney Vacation Club Villas

      Ko Olina, Hawai‘i

      Tour Contact Number:

      (808) 674-6400†

  • Contact Member Services for:

    • General questions about using your Membership
    • Change of address
    • Vacation planning assistance

     Hours of Operation

    Monday to Friday
    9:00 AM to 9:00 PM Eastern Time

    Saturday and Sunday
    9:00 AM to 7:00 PM Eastern Time


    Member Services at your Fingertips

    You can now chat online with Member Services to update reservation requests, bank vacation points, ask questions and more. Chat is available when chat icon is active.

    • Mailing Address

      Disney Vacation Club
      Member Services
      1851 Community Drive
      Lake Buena Vista FL, 32830

    Continental US Toll Free or Local Phone Numbers

    (800) 800-9800 or (407) 566-3800† – Option 1


    International Toll Free Phone Numbers

    For those living outside the continental United States, please make use of these toll-free* international numbers:

    • Toll-free International Number*

       

       

    *Additional charges may apply when calling from a mobile phone or by an in-country local carrier.

  • Contact Member Accounting for:

    • Loans
    • Dues
    • Payments

     Hours of Operation

    Monday to Friday
    9:00 AM to 5:00 PM Eastern Time

    • Mailing Address

      Regular Mail:
      Disney Vacation Club
      Member Accounting
      1851 Community Drive
      Lake Buena Vista FL, 32830

  • Contact Member Administration for:

    • Add or remove an owner from your deed, or transfer to a family member
    • Change the title on the deed to your trust
    • Change your name in our records and obtain a new Membership Card with your new name
    • Make changes to your deed if it’s titled as a corporation, LLC or LLP
    • Contact Member Administration for information on making a change to ownership on your deed by sending your request by email at wdw.dvc.member.administration@disney.com

     Hours of Operation

    Monday to Friday
    9:00 AM to 5:00 PM Eastern Time

    • Mailing Address

      Disney Vacation Club
      Member Administration
      1936 Broadway
      Lake Buena Vista, FL 32830